FAQ’s

Will you work with my specific dental insurance?

Yes. While our practice operates as an out-of-network provider to protect our standard of care, we accept and file claims for all PPO plans on your behalf. Our concierge team is dedicated to helping you maximize the benefits you’ve earned.

What does "out-of-network" mean for my experience at Flosswell?

It means your clinical care is entirely bespoke. We made a deliberate choice to step away from insurance reimbursement schedules so that your treatment is never rushed or “watered down”. This allows us to focus on one thing: what is best for you.

Do I have to manage the insurance claims myself?

Not at all. Part of our concierge commitment is handling the heavy lifting for you. We manage the paperwork, the follow-up, and the complex details so you can focus on your health.

How can I find out what my actual out-of-pocket investment will be?

We talk honestly and openly about costs up front because every patient has different needs and insurance plans. Before your first visit, our team will check your specific coverage and explain your options to you.

Can you review my benefits before I arrive for my first consultation?

Yes, for sure. We want everything to go smoothly for you from the start. Before you even come into the office, our team will be happy to go over your coverage and explain your financial options.

Why should I choose a concierge, out-of-network practice over a traditional one?

Traditional insurance-based plans are often designed for what is “sufficient,” rather than what is “exceptional”. As an out-of-network practice, we invest the time required to truly understand your goals and use only the highest-quality materials and most advanced technology.

Do you offer financing for comprehensive or cosmetic smile transformations?

Yes. We believe that great dental health is a lifelong investment. To make bespoke care more accessible, we offer third-party financing options that allow you to move forward with your treatment on terms that work for your life.

Can I pay for my treatment over time?

Through trusted financing partners, we offer flexible payment plans. This means you can start your personalized treatment whenever you’re ready, instead of waiting for the “perfect” time.

My insurance only covers "standard" care. How does Flosswell handle this?

We won’t let a schedule for reimbursement decide how good your care is. We believe that your health should never be compromised, which is why we put your long-term health ahead of the limits set by your insurance company.

I need significant dental work; will I feel pressured?

Not ever. We take the cost of dental care very seriously. Our team will go over your options with you in a way that is completely honest and without any pressure, so you can be sure that your care plan is right for you.

Are out-of-network benefits actually meaningful?

Many of our patients are surprised by how much their out-of-network benefits actually cover. We work as your advocate to help you understand and claim every dollar of benefit you are entitled to.

How do I begin my personalized dental journey?

You can ask for a consultation through our office. Our team will be ready to go over your coverage and explain every financial detail so that you can see the best way to get healthy that works for you.